In answer to Otters' question: a Mocha is a Latte made with chocolate sauce instead of some other flavoring or no flavoring at all (that's what a basic latte is: espresso + hot or cold milk). It's just a very popular KIND of Latte, so it gets its own category. The WORD "mocha" actually derives from an Arabic term for a region in Yemen where they grow a type of coffee with a chocolately aroma.
I am such a Starbucks geek. It's really, really sad.
In other news - I got my first really freakish Starbucks-Princess-Customer experience today. Lady threw an utter tantrum - called me an idiot and worse, cussed out my manager, was in general a complete you-know-the-b-word-I-want-to-put-here.
Because I charged her 40 extra cents for Soy milk in her Venti Americano.
40 $%#$!! EXTRA CENTS.
The thing is, if she had asked me nicely to take the charge off - I would've. But no. She called me an idiot right off.
Clue to Getting What You Want at Starbucks #1: BE NICE. It won't kill you. And we will give you what you want, most of the time. But treat us like our only purpose in life is to lick your Gucci high-heels and we will smile and very politely tell you, "Sorry, that's our policy."